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Warranties & Returns

What happens if my item is faulty?


Later Gator offers a 12 month warranty on all products, unless stated otherwise.


You are required to notify Later Gator within 10 working days in the unlikely event that the item arrives damaged or faulty.


If you would like to process a warranty claim please email us as info@latergator.com.au including your order number and as many detailed notes about the fault(s) and also attach some pictures, or possibly a short video clip, of what has happened.


Our warranties team will then assess your claim and be in contact about the next steps. Please do not attempt to return your item without approval.


A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.


What if part of my item is broken or missing?


Later Gator can often provide replacement parts for your order if something happens to be broken or missing.


Please circle the part(s) which need replacing on the assembly instructions and send us a photo with your order number to info@latergator.com.au to ensure the correct parts are sent.


In the event that we cannot source the individual parts for your order we will offer you a full replacement or suitable compensation.


What if it is only minor defect?


If there is a minor defect that you are not happy with please email us as info@latergator.com.au including some pictures and our warranty team may be able to process a partial refund to compensate you.


What if I change my mind and don't want the product I ordered?


We understand that circumstances change so if you would like to discuss a return due to a change of mind please contact us first at info@latergator.com.au quoting your order number. Unfortunately though, some items are not returnable for change of mind reason types, so please choose carefully.

Certain unused products may be returned to our warehouse in their original, unopened packaging and there may be a minor restocking fee calculated on your item dimensions, weight, and your area.

We may either email you a return label, or request that you arrange your own return shipping, and will refund your purchase minus the restocking fee once the item is returned to our warehouse.

Note that we cannot accept returns for change of mind reason type on mattresses and bedding items for hygeine reasons. Please choose carefully.

Some whitegoods are shipped direct from the manufacturer who have stricter return policies for change of mind returns, and we may not be able to accept returns.

 

Do you have another question that’s not answered here?


Email us at info@latergator.com.au to speak to a customer service representative.